Frequently Asked Questions

Find answers to common questions about our banking services, account management, and more.

Common Questions

Everything you need to know about banking with Purus Bank

Yes, we don't take any fees for opening an account. Opening a Purus Bank account is completely free with no hidden charges or monthly maintenance fees.

Yes, you can send money from Purus Bank to another bank. We support both domestic and international transfers with competitive rates and fast processing times.

Opening an account is simple! Click on the "Sign Up" button on the top bar, fill out the registration form with your personal information, verify your email, and you're all set to start banking with us.

No, we don't provide our account holder's information to any third-party organization. Your privacy and data security are our top priorities, and we strictly adhere to international banking privacy standards.

We have several loan plans with competitive interest rates. Simply log into your account, navigate to the loan section, choose the plan that suits your needs, and apply online. Our team will review your application and get back to you within 24-48 hours.

Opening a Fixed Deposit (FDR) is easy! We offer various FDR plans with attractive interest rates. Log into your account, go to the FDR section, select your preferred plan and tenure, enter the amount, and submit your application.

We accept various payment methods including PayPal, Stripe, Paystack, Skrill, Flutterwave, Mollie, Payeer, and many more. All transactions are secure and encrypted for your protection.

Our customer service is available 24/7 for urgent matters. For general inquiries, we're available Monday to Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 2:00 PM (local time).

Need More Help?

Get in touch with our support team through any of these channels

Live Chat Support

Chat with our support team in real-time for instant assistance with your banking needs.

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Phone Support

Call us directly for immediate assistance. Available 24/7 for urgent banking matters.

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Email Support

Send us an email and we'll respond within 24 hours with detailed assistance.

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Message Center

Send a message through your online banking portal for secure communication.

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24M+
Account Holders
$3B+
Total Transactions
120+
Total Branches
240+
Countries We Serve

Still Have Questions?

Our dedicated support team is here to help you with any questions or concerns you may have about our banking services.