Frequently Asked Questions
Find answers to common questions about our banking services, account management, and more.
Common Questions
Everything you need to know about banking with Purus Bank
Yes, we don't take any fees for opening an account. Opening a Purus Bank account is completely free with no hidden charges or monthly maintenance fees.
Yes, you can send money from Purus Bank to another bank. We support both domestic and international transfers with competitive rates and fast processing times.
Opening an account is simple! Click on the "Sign Up" button on the top bar, fill out the registration form with your personal information, verify your email, and you're all set to start banking with us.
No, we don't provide our account holder's information to any third-party organization. Your privacy and data security are our top priorities, and we strictly adhere to international banking privacy standards.
We have several loan plans with competitive interest rates. Simply log into your account, navigate to the loan section, choose the plan that suits your needs, and apply online. Our team will review your application and get back to you within 24-48 hours.
Opening a Fixed Deposit (FDR) is easy! We offer various FDR plans with attractive interest rates. Log into your account, go to the FDR section, select your preferred plan and tenure, enter the amount, and submit your application.
We accept various payment methods including PayPal, Stripe, Paystack, Skrill, Flutterwave, Mollie, Payeer, and many more. All transactions are secure and encrypted for your protection.
Our customer service is available 24/7 for urgent matters. For general inquiries, we're available Monday to Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 2:00 PM (local time).
Need More Help?
Get in touch with our support team through any of these channels
Live Chat Support
Chat with our support team in real-time for instant assistance with your banking needs.
Start ChatPhone Support
Call us directly for immediate assistance. Available 24/7 for urgent banking matters.
Call NowEmail Support
Send us an email and we'll respond within 24 hours with detailed assistance.
Send EmailMessage Center
Send a message through your online banking portal for secure communication.
Send MessageStill Have Questions?
Our dedicated support team is here to help you with any questions or concerns you may have about our banking services.